Development team and customer success team work together to meet customer needs.Test automation platform Autify adopted for Billing Management Robot quality control
The Fintech industry is increasingly drawing attention, and ROBOT PAYMENT Inc. is one of the leaders in this industry. Over 500 companies have chosen their infrastructure and they have recently announced the adoption of the test automation platform Autify to speed up development.
Autify, Inc. (CEO: Ryo Chikazawa), which provides the E2E test automation platform Autify, is proud to announce that one of the leading companies in the Fintech industry, ROBOT PAYMENT Inc., has adopted our service.
An increasing number of companies are promoting remote work due to the coronavirus pandemic. Also, efforts are increasing to digitize accounting following the revision of the Electronic Bookkeeping Law on October 1, 2020 in Japan. ROBOT PAYMENT Inc. has been striving to automate payment, fund transfer, billing, and fee collection, and provides financial robots for the past 19 years.
With a growing number of customers and business growth, they were faced with the challenge of faster development and better-quality control with limited resources.
They have built a periodic quality control system by utilizing Autify which can be used without code, with the leadership of the customer success team who has a deep understanding of customer needs. As a result, they can assign one extra engineer to function development, and they established a system where customer requests can be reflected quickly to their products.
You can read the details here.
A comment from Mr Ryo Tamoto, Billing Management Robot’s product manager at ROBOT PAYMENT
We had many challenges with quality control in the past. Writing test code took a lot of time and there were times when fixing one issue would cause a different issue. There was a limit to what staff could manually test so we decided to use Autify. We took advantage of Autify by working with the customer success team when we didn’t have QA engineers and engineer resources were limited.
We have already seen more results than expected.
We are planning on using Autify in our other products to improve the overall quality of the financial robot and speed up development.
About Autify, the software test automation platform
Autify makes it easy for anyone to automate web application verification without writing any program code. The release cycle of web applications has a direct impact on the strengths of businesses. Autify allows businesses to accelerate release cycles, as well as perform quality control tasks. As a solution for labor shortage, high maintenance cost, and technical difficulty which prevented automation of conventional software tests, we take three approaches: no-code, AI, and customer success. This results in a reduction of costs incurred in these operations.